


Workforce Development
DDI’s workforce development system includes competency-based programs designed to equip your workforce—from frontline workers to first- and mid-level leaders—with the day-to-day interpersonal, teamwork, and business-results skills that help create and maintain a high-performance workplace.
You can choose from a range of learning courses that are grouped by skill areas, such as personal effectiveness, group effectiveness, and getting business results. Taken together, these courses strengthen overall workforce performance. Taken selectively, they pinpoint areas that need improvement.
Interaction Management®: Exceptional Performers (IM: EXPsm) NEW!
PERFORMANCE OBJECTIVES
Interaction Management: Exceptional PerformersSM develops individual contributors
who can:
> Communicate more effectively to build trusting work relationships with peers, leaders, and customers.
> Enhance the positive impact individuals have on others inside and outside the organization.
> Provide excellent service that meets or exceeds your internal and external customers’ expectations.
> Boost personal performance and productivity.
> Help teams reach high levels of performance to boost their impact on the organization’s business results.
Techniques for a High-Performance Workforce
Workforce, Team Members and First-Line Leaders
Personal Effectiveness Skills
Group Effectiveness Skills
Getting Business Results
* = Prerequisite w = Web-based version available