Sales and Customer Service

The S.A.L.E. Series

Sell smarter, not harder with this three module series featuring the easy-to-learn S.A.L.E. process.

S - Set the stage
A - Analyze needs
L - Link to solutions
E - Establish commitment 

Customer Service Programs

Service Plus®
Service Providers through Mid-Level Managers

Creating a Service Culture: The Service Leaders' Role
Service Leaders

Service Plus® Health Care: Building Patient Loyalty
Health Care Providers through Mid-Level Managers

Achieving Stellar Service® Experiences

Creating Stellar Customer Relations®
Foundational Service Skills -Every Employee within the Organization

Courses Available
Reaching for Stellar Service®
Caring for Customers®
Healing Customer Relationships®
Dazzling Your Customers®

Meeting the Challenge of Stellar Service®
Situational Service Skills - Every Employee within the Organization

Courses Available
Serving a World of Customers®
Teaming Up for Seamless Service®
Expanding Customer RelationshipsT

Selling Through Stellar Service®
Incremental Service Skills - Every Employee within the Organization

Courses Available
Guiding Customer Conversations®
Expanding Customer RelationshipsT

Coaching for Stellar Service®
Service Leaders

Courses Available
Reaching for Stellar Service: Coach's Version®
Developing Others for Stellar Service®
Giving Constructive Feedback for Stellar Service®
Recognizing Others for Stellar Service®