Tom Hammond

Title: Lab Support Specialist
Dept/Program: Technical Support Srvs - Wayne
Office: Wayne College and Boyer HPE Bldg F105
Phone: 330/684-8722
Email: tomhammond@uakron.edu


Biography

Computer Lab & Laptop Support
* Workstation hardware repair & upgrades
* Printer repair & maintenance
* Software installation & upgrades
* Imaging for complete system rebuilds
* Virus management

Student Support
* Tutoring
* Wireless laptop support
* Data recovery services (floppy disk, CD, flash drive, etc.)
* Coursework-related software installation

Faculty/Staff Support
* Workstation hardware repair & upgrades
* Software installation & upgrades
* Tutoring
* E-mail support & maintenance
* Printer repair & maintenance
* Virus management

Help Desk Support
* Single point-of-contact for incoming service requests
* Record & prioritize service requests for all computer-related problems
* Communicate service status to faculty & staff
* Oversee workload to part-time personnel

Purchasing
* Purchase most computer hardware & software on campus
* Work with vendors for technical support & warranty repair
* Oversee software license compliance across campus
* New hardware & software evaluation and testing

Visionary & Planning
* Analyze new procedures for improved support & technological offerings

Tom has been employed at Wayne College since 1997.


Education

  • A.S., The University of Akron Wayne College, 1996
  • B.S., in Technical Education, The University of Akron Wayne College, 200