Health Care Office Management

ColleenTeagueColleen Teague
Associate Professor & Program Coordinator
Health Care Office Management
Office:  A-105C
Phone:  330-684-8733
Email:  Teague@uakron.edu

Medical Internship Information

Program: Health Care Office Management (HCOM). HCOM is an associate degree program which provides a broad knowledge base and deep skill set unique to managing medical office practices.

Wayne College was one of the first colleges in the country to offer an associate degree in Health Care Office Management. This innovative program integrates courses from three different disciplines - management / accounting, office administration, and medical assisting-- as well as specialized courses in medical practice management. The program is appropriate for current office managers as well as individuals who either want to enter this field or advance in it.  Employment of medical and health services managers is expected to grow 17 percent from 2014 to 2024, faster than the average for all occupations, according to the Bureau of Labor Statistics (bls.gov).

I’d like to learn more.


Health Care Office Management (associate degree)

General Option
 Curriculum Guide

HCOM-CG-150-2017What our grads have to say:

“The Healthcare Office Management program at Wayne College was key to securing a challenging career in the health care industry. Potential employers were impressed with my degree in this specialty. I have applied practical knowledge from every course to varied circumstances in my job roles. The professors within the program have continued to be available and helpful beyond graduation.”
Lisa Martin,
Community Outreach Manager CliniSync/Ohio Health Information Partnership

HCOM-Brochure-244Mission Statement: The mission of the Health Care Office Management Program is to provide individuals with the competencies necessary for the daily operation and general management of medical practices. The program stresses integrative and skill-building courses that emphasize practical applications for a comprehensive educational experience.

Program Outcomes:
1. Use logical thinking skills and appropriate office technology to produce effective written and oral communications in professional situations.
2. Use office management skills to maintain medical records, business records, and accounting systems; demonstrate appropriate mail and telecommunications techniques appropriate to the medical office.
3. Demonstrate skill in operating standard word processing, spreadsheet, database, and desktop publishing software to produce quality documents and reports.
4. Demonstrate knowledge of medical terminology, anatomy & physiology, disease processes, first aid/CPR, pharmacology, and medical office procedures. Use medical references including internet searches to obtain information.
5. Demonstrate a thorough knowledge of diagnostic and procedural coding; reimbursement systems including managed care; contract evaluation, negotiation, and management; and financial reporting.
6. Demonstrate knowledge of regulations and procedures in health information management and be able to manage data through the use of computerized patient records.
7. Demonstrate knowledge of human resource management including employment law, hiring and training personnel, conducting performance evaluations counseling employees, and discharging employees.
8. Demonstrate knowledge of medical ethics and medical practice law including confidentiality, release of information, and consent for treatment.
9. Demonstrate competence and time management skills in following directions, prioritizing, organizing data, meeting deadlines, business and career planning.
10. Demonstrate human relations skills in confidentiality, diplomacy, flexibility, initiative, teamwork, stress management, professional image, and maintaining ethical and legal standards.

Explore Key Core Courses for Health Care Office Management (PDF)

Health Care Office Management, Assessment of Student Learning, Program Outcomes and Goals (PDF)

Getting Started

Learn more by downloading our printable brochure

ScheduleInformation-110Schedule of Classes Information

Course curriculum guides are in Adobe PDF format. If you don’t have Adobe Acrobat Reader, download it here.